I've submitted my withdrawal request. When will I receive my payment?

Check your Withdrawal History for details on the status of your withdraw.  You can check on your withdraw status by clicking on Edit Profile -> Account Details -> Withdraw History.

Wait for Approving - You have submitted your withdrawal request.  Payment has not started processing and you can still edit or cancel this request.

Pending - Your withdrawal request has been successfully submitted. You can no longer edit or cancel this request. 

 - At this point, provided your Payment information is correct, you will receive your funds at some point during the 10-day Payment period.  See below for more details.

Payment Completed - Your withdraw request has been approved and italki has sent payment to you.  Congratulations!

Payment Rejected - Your withdraw request was not approved.

Payment Failure - There was a problem with your withdraw request and Payment failed.  We were unable to send you funds because your Payment information was incorrect or incomplete. Please contact Support to confirm your Payment Withdrawal details.

Payment Canceled - You canceled your withdrawal request.

Pending Payment Status

After submitting your Withdrawal request, depending on what payment method you've chosen, italki will process your payment as follows:

For Paypal, Skrill, Payoneer,and Bank Transfer(by Payoneer) Withdrawals - Payment twice a month

red_block.jpg Withdrawal Deadline Days - 15th and 30th / 31s of each month

greenblocks.jpg 10 Day Sending Money Period

For example, if you submit a withdrawal request using Paypal, Skrill, or Payoneer on the 12th of the month, italki will collect the request on the 15th of the month (The red_block.jpg withdraw deadline date). You will receive the funds between 16th to 25th of the month ( greenblocks.jpg payment processing period).  Note that you may receive your funds at any time during this 10-day period. 

withdraw_calendar.jpg

For All Other Withdrawal Methods (Alipay):

red_block.jpg Withdrawal Deadline Days - 30th / 31st of each month

greenblocks.jpg 10-Day Sending Money Period

For example, if you submit a withdrawal request using Alipay on the 12th of the month, italki will process the request on the 30th/31st of the month (The red_block.jpg withdraw deadline date). You will receive the funds between 1st to 10th of the next month ( greenblocks.jpg sending money period). Note that you may receive your funds at any time during this 10-day period. 

all_other_withdrawal.jpg

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