I couldn’t buy italki Credits with my credit or debit card. What should I do?

It is obviously very frustrating to have to deal with payment issues when you just want to start learning right away!  If you’re having credit or debit card problems, try the following:

 

1. Make sure that your credit card is authorized to make international payments.  italki is a Hong Kong based company and you are sending payment to our Hong Kong bank.  Call the issuing bank of your credit card to authorize this.

2. PayPal sometimes will deny credit card payments if you are travelling outside of the country where your credit card was issued.   Call the issuing bank of your credit card to authorize this.

3. Turn off the browser extensions of your browser as they may interfere with the purchasing process or try using another browser.

If you are experiencing difficulties with this service, please choose another payment option. For example, you could attempt to pay through Bank Transfer.


Contact support@italki.com if you run into any problems, we’ll get back to you as quickly as we can!

 

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