italki provides information about you to others under the following circumstances: Credit Card Authorization and Fraud Screening Services: If you use a credit card to purchase italki Credits, depending upon the purchase method, fraud verification services established by our payment processors will be invoked to validate your credit card purchase. These are standard procedures that occur in conjunction with every Internet transaction regardless of the service being bought or sold. Agencies or authorities with whom we are legally required to cooperate: italki may disclose personal information to the proper authorities during the investigation of fraud or illegal activity as mandated by international law.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Naturally, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Privacy and Safety
At italki, we take the following measures in order to maintain the privacy and safety of our users.
Your Profile Visibility - On italki, there is a social learning component to the platform. Here, students can learn with other students from around the world. If a student wishes not to be messaged by the community, they can choose to take their profile off the language partner page and to not receive “follower requests”.
Blocking Specific Users - If you do come across a user who you wish to block, you can simply click the “Block” function on italki.
Lesson Safety - We take any misconduct by teachers (and students) very seriously at italki. Any teacher that is reported for misconduct is removed from the italki system. Teachers value their professional reputation on italki and do not want to risk any damage to it. Teachers spend years building a reputation on italki to attract online students, and a bad reputation limits their ability to find new students or charge a higher price.