SKYPE service down! What should I do?

Sometimes the Skype app doesn't work. Please try the web Skype here: https://web.skype.com/

Go to http://heartbeat.skype.com to read the latest Skype updates.

If you are affected by SKYPE and have an upcoming session, please message your student/teacher immediately and try using one of the alternative communication tools.

If you are affected by SKYPE and have an upcoming session, please message your student/teacher immediately and try using one of the alternative communication tools.

Fortunately you can use other communication tools other than SKYPE. These include:

  • Google Hangouts - Google's default messaging service offering video and voice chat. Download Google Hangouts here. (Please note that it is not available for Chinese users as Google is blocked in China)
  • FaceTime - Apple's iOS  Video Conferencing Service.  FaceTime is pre-installed in all iOS products.
  • QQ - China's most popular IM Service.  Download QQ here (International Version). (Best connectivity for users located in China)

We recommend immediately messaging your student or teacher (even via SKYPE messaging which is supposedly still working) and passing them your Google Hangouts ID, FaceTime or QQ (best for Chinese users) user account and having your session via these alternative communication tools.

In the meantime, it's always good to have backup Communication Tools setup on your profile.  Here's how you can do this:

Can I Teach Using Other VOIP / IM / Chat Software Other Than SKYPE And Where Can I Set This Up?

If you have any issues at all, please contact support@italki.com!

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