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italki Help and Support
Finding a Teacher
How do I know the quality of an italki teacher?
What is the difference between a Professional Teacher and Community Tutor?
How to find the right teacher on italki
How do I use italki to help my child / children learn a foreign language?
How do I "bookmark" a teacher? How do I remove a teacher from my Bookmarked List?
What is Informal Tutoring?
Payment & italki Credits
Explanation of the italki Payment System for Scheduling Lessons
Is there a minimum purchase amount for italki Credits?
Which payment methods can I use in my country?
How do I purchase italki Credits through Bank Transfer?
What are italki Credits and how do I purchase them?
What are the policies around italki Credits?
See all 16 articles
Scheduling Lessons & Packages
What do the Different Colors on the Calendar Mean?
How do I schedule a lesson with an italki teacher?
What should I do if a teacher does not respond to my session request or messages?
It's my first italki lesson! What should I do? / Preparing for an italki lesson
Getting the most out of your lessons
I just finished my lesson! What do I do now?
See all 13 articles
Rescheduling, Cancellations & No-Shows
How do I cancel a lesson?
What happens if I miss my online lesson?
How do I reschedule a lesson?
How do I reschedule a lesson within 24-hours?
Why can’t I reschedule my lesson? (within 24 hours of lesson time or 72 hours after a "problem")
What is the italki Rescheduling Policy?
See all 8 articles
How does Instant Tutoring work for students?
I’m new to Instant Tutoring. What do I need to get started?
What can I talk about during Instant Tutoring?
Can I extend my Instant Tutoring Session?
Why wasn't my Instant Tutoring request successful?
Can I cancel my Instant Tutoring request?
Formal Language Tests
What is the Oxford Online Placement Test (OOPT)?
How do I display OOPT results on my profile page?