To contact italki support simply click on the Submit a Request button on the top of the support page.
You can also write directly to firstname.lastname@example.org
From time to time we sometimes use official italki SKYPE Accounts to contact our users.
SKYPE ID: italki.teacherhelp
SKYPE ID: italkisupport
Note that these SKYPE accounts are not always active and used to chat directly with our italki users.