Attendance policy

italki expects teachers to be professional and attend scheduled lessons on time. Missed attendance will negatively affect the "Attendance Rate" on a teacher’s profile.

If you've missed a lesson, you will be reported by the system. For each report, italki will send a message to the teacher. 

1st report

• The teacher profile will be hidden from the "Find a Teacher" list until the teacher responds to the notice.
• The teacher's availability status will be changed to "accept lesson requests from current students" (current students and upcoming lessons will not be affected).
• The teacher can acknowledge the missed attendance and reactivate their profile by clicking a link in the email. This will restore the teacher profile to the "Find a Teacher" list.

2nd report

• The teacher profile will be hidden from "Find a Teacher" list for 7 days.
• The teacher's availability status will be changed to "accept lesson requests from current students" (current students and upcoming lessons will not be affected).
• After 7 days, the teacher can change their status to "allow lesson requests from all students".

3rd report

• The teacher profile will be hidden from "Find a Teacher" list.
• All the students will not be able to request lessons from the teacher's profile for 30 days (upcoming lessons will not be affected)
• After 30 days, the teacher can change their status to "allow lesson requests from all students".
• The teacher wallet will be frozen for 30 days.
• italki staff may cancel upcoming lessons later on if the teacher's account appears inactive and the teacher does not respond to messages.

4th report

• The teacher profile will be deactivated.
• The teacher wallet will be frozen.
• All the upcoming lessons will be cancelled and refunded to students.

Please note that the Auto-accept feature will be disabled if you missed more than 1 lesson.