There are two main reasons instant tutoring privileges are automatically suspended:
- You allowed 2 instant tutoring requests to expire (you have 10 minutes to respond to an instant tutoring request).
- You declined 5 instant tutoring requests in a row (please only use instant tutoring when you can accept any request).
We do this because if there is something preventing you from accepting requests (for example, if you forgot to turn off Instant Tutoring before leaving your computer), then this could cause students who need a lesson to be disappointed. When students look for instant tutoring, they are expecting to find a teacher very quickly, so we don't want them to feel disappointed. Please help us make sure that italki students can get the help they need on instant tutoring!
For more details see Instant Tutoring Rules & Policies.
If you have questions or are not sure why your instant tutoring was suspended, please contact italki Support and let us know what happened.
To use Instant Tutoring again, you will need to reapply from your Teacher Settings. We ask you to do this so we can be sure that you will be ready to receive new instant tutoring requests.
How to reapply for Instant Tutoring
If you reapply, please include a message to let us know why you missed the requests and what you will do to prevent it from happening again.
Comments
7 comments
This is in regards to allowing students the ability to book on short notice within 24 hours and not necessarily immediately.
Give students the ability to choice up to five (5) teacher/tutors and order their selection by most favored. The teacher/tutor that responds first, wins. If many teachers respond at the same time, the top selection chosen by the student wins.
Allow teachers to set their own response time. Show the response time as an indicator to prospective students. They can then better rank and choose.
When I started using instant tutoring, there was a notification sound when I received a request. Today I did not hear a sound while I was working in another window. Is there a problem with the sounds? Or do I have to be in the Italki window to hear the sound?
One thing I have noticed. I am using Rosetta Stone and when I am using the software, the sound alerts do not work for instant tutoring so you will get one but never hear it.
My earphones are plugged in and I don't hear any small sound unless I don them; there should be a flashing taskbar icon
After a couple of hours turned on, one forgets - the Instant stays on and if you wander away - you know the rest
It wiuld be best to turn it on for a nominated period - say 2 hours; when you turn it on, you select the ON period
My earphones are plugged in and I don't hear any small sound unless I don them; there should be a flashing taskbar icon
After a couple of hours turned on, one forgets - the Instant stays on and if you wander away - you know the rest
It wiuld be best to turn it on for a nominated period - say 2 hours; when you turn it on, you select the ON period
My suggestion is for italki to turn off Instant Tutoring on the first timeout. I had a family emergency and because Instant Tutoring remained on after the first timeout, I received a second timeout right afterwards and therefore suspended. It would seem to me that if someone "times out" for one, they probably won't be available for the second one either. I would have been able to come back to my computer see that I missed an Instant Tutoring session and had a warning and my availability turned off. This not only would keep a teacher from being suspended, but would also prevent another student from having a bad experience.
Thanks for these comments! If you have any other questions or suggestions, please send them to teacherhelp@italki.com
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