A student and teacher can agree to terminate a Package, but if there is a disagreement italki will step in to mediate following The italki Package Termination and Refund Policy.
How to terminate a Lesson Package
1. Click "Packages" on the top right drop down menu under Lessons to go to your Package list.
2. Select the appropriate Package, and then click "Request to Terminate Package" on the bottom right corner. If you request to terminate a Package, all upcoming lessons in this Package will be canceled.
3. Enter your password to confirm that you want to terminate the Package.
4. A Package termination request will be sent to the teacher.
If a student or teacher finds it necessary to terminate a Lesson Package which has already been partially fulfilled (for example, 3 lessons have been taught in a 10 Lesson Package), we encourage the both parties to reach an agreement on how to divide the italki Credits remaining in the Package.
If you have any issues when terminating a Package, you can contact us at firstname.lastname@example.org and include the Package ID#.