There are a number of possible reasons why your debit or credit card might have problems buying italki Credits. If you're having credit or debit card problems, try the following:
- Make sure that your credit card is authorized to make international payments. italki is a Hong Kong based company and your payment is sent to our Hong Kong bank. You can call the issuing bank of your credit card to authorize this.
- PayPal will sometimes deny credit card payments if you're traveling outside of the country where your card was issued. You can call the issuing bank of your credit card to authorize this.
- Turn off any browser extensions that may interfere with the purchasing process or try using another browser.
If you are still experiencing difficulties with purchasing italki Credits, you can contact us at firstname.lastname@example.org.