Sometimes you might experience a delay of up to 48 hours between a payment on PayPal and receiving italki Credits in your Student Wallet. Unfortunately, this is dependent on PayPal (who is also our credit card payment provider).
If the delay is more than 48 hours, please contact us at email@example.com and provide the following information:
- The email address you use to log into italki and your PayPal email address (if you use PayPal).
- Date and time of attempted purchase.
- Purchase method/payment provider (PayPal, credit card, etc.)
- Payment provider transaction number (from your invoice).
- The amount of italki Credited you want to buy (in USD).
- Your italki User ID.
- Your italki payment ID number (starts with the letter O).
- The country where you are purchasing italki Credits.
- Any other relevant information.
A screenshot of a bank statement showing the purchase or forwarding the payment confirmation email you received is particularly helpful.