What are italki credits?
italki credits are displayed in USD and used to pay for teachers and tests on italki. You can purchase italki credits with your credit card (Visa, Mastercard), Paypal, Alipay, and other forms of payment.
How do I use italki Credits?
You use your italki Credits whenever you need to make a purchase through the website, whether you want to buy credit for an online session, for an online exam, or join a language challenge.
You can view your italki Credits in your Finance Account when you log in to your italki account. Here, you will see a Total Balance and an Available Balance. When you request a session with a teacher, the italki Credits for that lesson is deducted from your Available Balance, but it is not deducted from your Total Balance until you confirm that the session has been completed and that you are satisfied with the class. If there is a problem and you receive a refund, then the italki Credits will be returned to your Available Balance and can be used again to request another session.
How do I purchase italki Credits?
There are 2 different ways:
1. Purchase "Bulk" Credits in advance
You can buy credits or "top up" your account and see the amount available in your Student Wallet.
Here is how to get to the payment page:
- Use this link: Buy italki Credits
- You can go to your dashboard on the left hand side. There is a button that says "Buy italki Credits"
- You can go to the header (top of the webpage). There is a drop-down menu that has an option to "Buy Credits"
You will be taken to a page where you can choose from multiple payment providers to complete your purchase.
Once you choose your preferred payment method and complete your bank details, italki credits will be added to your account.
When you have your italki Credits in your account, you can use your credits to purchase lessons with Language Teachers
2. Purchase italki Credits when you buy a lesson
When you choose a lesson and a time from a teacher's schedule, you will be asked to pay using credits from your Student Wallet.
If your available balance is not enough, the system will allow you to buy the amount of credits you need to pay for the lesson. Please note that there is a minimum purchase of $10 in italki Credits.
You may want to top up your account later to make future purchases more convenient.
If you have any issues with payment, please contact italki support. We will respond to you as quickly as possible. Please include any relevant information, e.g.: payment method, amount purchased, error message received and what country you are in when making the purchase.