In the past few days, we have received some feedback from our users that a number of user accounts have been deactivated in the community.
Regarding this situation, we just wanted you to be aware that we are taking it seriously and will try to resolve this situation better in the future. Generally, user accounts will be suspended pending review in the following 3 situations.
- The content of the post was flagged repeatedly by other users, then this post will be temporarily removed. Our community management team reviews these cases ever 24 hours and will unhide the post if the content is okay.
- If the content of the post contains topics regarding politics, religion, harassment, etc., our system will automatically hide these posts as well. However, like above, our management team reviews this content everyday and reactivates the account if there is any mistake in the keywords.
- italki does not allow multiple accounts, therefore, if you have more than one account on our website, our system will automatically suspend all of your accounts.
We hope that this clears up some of the confusion that you might have! If you still have any questions, feel free to contact our support!