How can we help?

Feedback on the New Message System


Comments

293 comments

  • Avatar
    Rüdiger

    The procedure of imposing the new message system upon the users fatally reminds me of Unity in Ubuntu Linux (any developer will know the case) where developers stubbornly refused to respect needs and wishes of their users for years, until finally Unity died.

  • Avatar
    Sofia

    I totaly agree with John W. Its horrible now. Its confuse and make us missing lessons. Before it was wasier to see a msg in lesson info like the info of the lesson and separated msg in geral msg. Now its a mess and confusef.

  • Avatar
    Sofia

    I also agree with the Richard separated notifications was easier and clear. Bianca before we just receive notifications for example on email or in our desk of we had allow that on settings but now its annoying and we receive it everytime in the middle of conversation what make us losing msg of the students and informations

  • Avatar
    Sofia

    Richard I think italki will lose student and teachers for others sites with a different system and notification like it used to me since the new system makes a lot of spam and makes us losing class

  • Avatar
    Sofia

    Dave Ah sure, because now we dont miss any lesson and any notificstion. Now its so confused we are losing lessons in a raw because students and teachers cant see the msg and notifications (before we control what kind we want to see) are so many we cant see all

  • Avatar
    Nanren888- 新西兰

    The message system said "feedback" - clicking it lead here.

    So. here the feedback is.

    Don't like the new system better.

    Don't think it is much worse either. So ok with it. Some things now take more clicks to get to.

    .

    The Android app, however seems to have disabled copy/paste in messages. That is really a pain, as I ofetn want to quote part of a message.

     

  • Avatar
    Alena Cheglakova

    It doesn't work in my panel =(

  • Avatar
    Renata

    Something awful. :((((

  • Avatar
    Alex

    Who came up with the idea of merging notifications and messages? That's terrible UX, please change that. The chat itself is a nice idea, though.

  • Avatar
    Nelli

    I hope you can separate the messages from lesson-related notifications.

  • Avatar
    laogui

    The new messaging system is dreadful for me.  Firstly I am travelling in China, and the notification system reports 'cannot connect' about 90% of the time

    I am getting frequent 'expired lesson requests' because previously they were clearly highlighted, now not.

    The old principle, if it ain't broke don't fix it!

    As a result it seems italki also suspends search visibility.  Students don't find me!

     

  • Avatar
    Andrew Safronov (Edited )

    I would like to notice that NEW Messaging System don't work as intended, I'm afraid.

    1. Notifications mix. I have the tab for Italki notifications, but these notifications are put to the chat with the tutor. There is no necessity in it there, just let me chat with the tutor (if I want to).

    2. Deletion problem. These notifications could not be deleted from the tab. But what is the real profit for me to observe the old notifications? And to observe the old Italki's notifications at the chat with the tutor?

    3. Missing comments to the lesson. It was a useful feature for sure. It helps to discuss the upcoming lesson, for example. It helps also to remember what we discussed a couple lessons ago.

    So, is there any Italki's product owners out there? :) Just send this person a link to this post, please.

  • Avatar
    Victoria B

    The new notification system is just terrible. It makes no sense for a site where communication is critical. I already missed two notifications about lessons and what's more I have difficulty finding the old messages. Please bring the old system back or at least revise the new system to make it easier to use.

  • Avatar
    Anna

    The new system is terrible!!!! 

  • Avatar
    Mumtaz

    I find it funny that italki stopped sending me notifications even for this post ;)

  • Avatar
    Richard

    Mumtaz... I get emails related to this Message/Notification section indicating that someone posted a comment, but I don't get a message or notification that someone has posted a comment here. Anyway, it's already become abundantly obvious that many users strongly object to the new system and want italki to revert to the previous system. Unfortunately, we have no idea what is happening because italki has made no effort to inform us. 

  • Avatar
    Giuliano

    It got worst today, did something change? it's impossible to send messages during the lesson on italki because all the messages are not in chronologic order and students can't find where I'm writing.

  • Avatar
    Daria

    I'm sorry to say this, but the new system is a nightmare ☹️ The old one was clear, but now everything is together, conversations interrupted with lots of automated messages about requests etc. Too easy to miss requests. Hope it's going to change.

  • Avatar
    Jasmin

    I don't like the new system at all. 
    Things like "lesson request" shouldn't be in the Message box.  am having 3-4 lessons or more a week so I get a lot of "lesson completed" "lesson needs feedback etc" it is extremly confusing and makes you miss actual conversations a lot! Just make an alerts tap a gain and put it there. Chat boxes should be for conversations only! 

  • Avatar
    Sofia

    Nelli That should be useful now with all together its confused

  • Avatar
    Sofia

    Giuliano Before we had msg on right side with the lesson info what was very useful, now we see all together: msg + notification = we lose the msg and we get always notification in middle of msg / conversation because they put all together beside be separated. Its a mess and terrible

  • Avatar
    Sofia

    Jasmin I like to receive "lesson completed" "lesson needs feedback etc" but like before, separated. Now its all together. Now I accepted a lesson because I receive an notification in dashboard, ok, I allowed that but why I need to 

  • Avatar
    Sofia

    Jasmin I like to receive "lesson completed" "lesson needs feedback etc" butlike it was before in part of notification and right and left side of notifications. For example now I receive an lesson request on dashboard because I allowed that. I accepted and I receive again on dashboard that I accept the lesson, why what a hell I need it if I finish to accept the lesson? Also both (request and accept) happear in msg with the student, its confuse all together. Before was easier and clear. 

  • Avatar
    ⵙⴰⵍⴰⵎ

    The message system is terrible, it should be updated. Lots of messages do not reach our partners or reach them too late.

  • Avatar
    Mumtaz (Edited )

    Thank you for letting me know, Richard :)

    Since I posted my first comment here on this discussion, I always get an email notification whenever

    an italki user comment, this was the case until Tue. when I stopped getting anything! So I checked it

    yesterday by opening support page and found out that many other member commented, so I have no

    idea why they stopped sending notifications for couple of days. After you wrote your comment yesterday,

    I started getting email notifications once again.

    Please check your junk mail, these notifications could be there. I think everyone is receiving them and

    they usually include the whole comment so you could read it without checking the actual support page.

     

    This nightmare messaging system isn't going away though! The only wise word I heard from italki so

    far is what Kevin Zhu said in his reply shared by Andrew B "...It's clear we've made mistakes".

    Since they launched this new system I don't even feel like using italki any more! I also lost all my old

    messages with my italki friends, and I'm talking now as a user not as a tutor.

    It's just scary how good teachers like Laogui and others are being punished by being removed from

    the teachers search list for not responding to requests that you can't see or notice easily any more.

     

    As I said, the core problem is that italki team don't use italki as much as italki members do and this is

    the reason why their updates come up unfunctional and more like a nightmare.

  • Avatar
    Bianca

    How much uni-sono feedback does italki need to get the message? 

  • Avatar
    Taeko

    It's been more than 2 weeks since the update. Didn't know that switching back to the old system takes so long... There must be some reasons, I guess.

    Can italki let all users know about this and come up with some temporary solutions (without installing an app)?

    I keep missing messages and requests, and it makes me look ignorant :(

  • Avatar
    Taeko


    https://www.italki.com/lessons/sessions/newrequests
     

    For now, I'm using the link to check new lesson requests.
    I haven't missed any request since :)

    Let's help each other until this is all fixed.

  • Avatar
    Helena Marques

    The new messaging system would be an improvement on the old one if you hadn't had the terrible idea of mixing in the notifications!

    It is actually a good idea to be able to see all of someone's messages in one place and not all over the place in different lessons.

    Therefore, I don't subscribe to everyone else saying bring back the old.

    However, this new system is soooooooooooooo bad, it is causing such chaos and miscommunication, that it is super, super, super urgent to get it fixed. The most important point being to separate messages and notifications. If you can't do that IMMEDIATELY, then you should revert to the old system (just to prevent the whole italki system from collapsing!!) until you're able to update to a functional, tested version (which should always be the way to go, by the way... - how do you release such a thing!? I don't believe you tested it on any teachers!!)

    Go, go italki, I believe in you, you can do it! :D

  • Avatar
    Melissa Petkovic

    I am also not a fan of this new messaging system. All of my deleted messages reappeared and now I need to redelete them, which is annoying. I have a generic message that I send to all potential students who send me a message and I can no longer copy and paste messages-strange. The messages for lessons accepted and requested is cumbersome. I don’t need this as a message. I do like the block feature though! I do hope italki makes some updates soon to their messaging system.

Please sign in to leave a comment.