When using our system to request a Package termination, the system looks at who initiates (begins) the termination request regardless of the reason for termination.  

Teacher Initiates Termination of the Package

• If the teacher was responsible for the termination, then the teacher will receive italki Credits for each lesson they have taught at a rate of the entire cost of the Package evenly divided by the number of lessons in the Package (the Package rate) with the remaining italki Credits refunded to the student.

Student Initiates Termination of the Package

• If the student was responsible for the termination, then the teacher will receive credits for each lesson they have taught in the Package at their regular rate for individual lessons up to the total price of the Package, with any remaining credits going back to the student.

• If the student and teacher agree to terminate the Package, when the student initiates the termination of the Package, they may click "I have contacted my teacher and we have agreed to terminate this Package at the Package price per lesson."

• Note that the student may not receive any italki Credits if the Package termination is accepted and the total individual lesson price exceeds the price of the Package.  In a situation like this, you should ask the teacher to initiate the Package termination so you will receive refunds at the Package rate.

In the event that there is a dispute as to who terminated a Package and the student and teacher cannot reach a compromise, then italki will mediate the dispute. italki's decision on the dispute is final. Please note that in the case of a dispute, it is up to the teacher and the student to provide proof to italki to support their positions.

If your student/teacher does not respond to the termination request after 7 days, please write to support@italki.com with the Package ID and we will terminate the Package for you.