Important Information For All Users (April 2nd 2019)

Comments

475 comments

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    Chris Cole

    Almost all of my lessons were done with instant tutoring. I have a difficult work schedule and can't always plan 24 hours in advance. This is a STUPID decision, iTalki. 

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    Steve

    Don't remove instant tutoring - it is one of the best features of italki for both students and teachers. 

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    Mario Clavijo

    Glad the 45min lessons are still available!!

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    TEF from PARIS

    I am very disappointed to see that the articles are not available anymore. Why this decision ?

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    Candy

    I changed the lesson description but when I checked my teacher profile it remained the same. Is it a bug or did I do something wrong?

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    Dina Piponski

    I think that giving Community Tutors the option of having 3 courses is an amazing idea! However, I completely disagree with removing the Instant Tutoring option.... I really do hope it will be back in the future...

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    Janette

    Very disappointed about the removal of the Instant Tutoring option.  I have met most of my teachers this way on italki.  Also I am a shift worker whose schedule changes every week.  I need to be able to access language learning at odd times, and can't always book in advance.  I think the instant tutoring option helps both students and teachers.  At least consider keeping it active until you come up with a viable alternative. 

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    Sofia

    TEF from PARIS

    You already have the community part on the student site: https://beta.italki.com/notebooks

     

     

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    Sofia

    Candy

     

    It seems that this is happening to everyone

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    Václav

    Thank you for keep ruining the learners experience! What with all new improvements, I googled italki alternatives for the first time in 3 years. Great job, italki team!

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    Giulia

    hello! are there any news about bringing back instant tutoring? If not, does any of you know any other website that offer instant tutoring? thanks!

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    flavio

    I don't agree with the removal of the Instant tutoring feature. It is very useful because nowadays it is more and more difficult to foresee one's available time 24 hours or more in the future.

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    Evelyne Grigg Bruley

    Thank you for not removing 45 minutes - it is very appreciated

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    Steven from Scotland

    The best thing about Italki, and the reason Italki has been so popular, is the FLEXIBILITY of the website (up till now) has given both Students and Teachers more FREEDOM than other platforms. This flexibility/freedom has kept teachers and students loyal to italki. The website has recognised that teachers/tutors are also STUDENTS themselves and love learning languages.

    Another reason students/teachers stay loyal to the Italki website is because the format of the website TRUSTS teachers/students to act in their own best interests and does not try to CONTROl the teachers/students too much (within reason). I hope this flexibility and trust that the website has shown up till now continues after any changes are made.

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    William Hardy

    It is rare that you get the opportunity to see how really well managed an organization is.  Considering the comments up to this point and the obvious error that Italki made regarding Instant Tutoring, we are going to be able to see if Italki is willing to put its ego aside and do what's right for its customers . . and, of course, what is obviously right for its business.  Let's see what they do!

     

     

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    Charles

    This beta teacher's website reminds me of Swiss cheese - full of holes!

    Above is a picture of the beta website I am currently greeted with everytime, displaying that way for around 40 seconds.

    I wouldn't be so annoyed if it weren't for the fact that certain features have been removed from the older (but superior functioning) website, yet the new beta website is far from operational. Consequently, I am forced to use both sites simultaneously which I am certain was not part of the italki's design plan.
    Setting 'schedule availability' and the 'teacher's wallet' have now been relocated to the beta site and no longer exist on the old website. Those are two reasons that force me to use and navigate the beta site even though it seems to be in the test phase. The lack of functionality forces me to continue to use the old preferred website.

    More recently, I have noticed a very critical but easily overlooked issue by developers on the beta site for teachers. Where does a teacher find their lesson requests? At present, all I can find is individual lesson requests thrown in amongst the messages. Is there nowhere where all lesson requests can be found centralised and displayed in one place?
    On the older website, lesson requests were clearly displayed at the top of the homepage. Why remove this? Do you want teachers to miss lesson requests amongst the clutter of other incoming italki push alerts? Ironically, these push alerts are supposed to help teachers to not miss a note but instead they provoke the opposite effect.
    Student messages now make up a tiny percentage of my beta inbox. The rest is italki push notifications. On the old site, my inbox must have been 95+% student messages with the occasional message from italki informing us of a dreaded website update.

    What happened italki? Why did you drop the ball (you can still pick it up by the way)? Contrasting the old website with the new, can we surmise that your original developers left (for reasons unknown to us) and were replaced by... saboteurs?

    PS It would be nice if an italki representative could respond on this forum to at least some of these messages, so that we can rest assured that the company has ears (wetalki, wholistens?) and things aren't being left to drift into the void.

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    Ben

    What is the reason for removing the instant tutoring option? I don't see any downside to having it - as a student I use it on occasion when I have an unexpected 30 mins free, and it's great to be able to just jump online and find someone to practice conversation with then. I know that many other students use it a lot more regularly than I do, and that the availability of this is very important to them. Given that almost every message in the 13 pages of comments seem to be strongly against the removal of instant tutoring, I would suggest reconsidering this decision, or at least offering more details on what these more convenient alternatives might be.

    I personally like using Italki rather than the other available sites because you have always seemed to not just be about maximising profits, but providing a good service for students, and a nice environment for tutors to work in, and building a friendly community of language enthusiasts. When I've taken lessons on a rival platform, about 80% of teachers have asked me within a few lessons to start paying outside of the platform, but this has NEVER happened during the course of my 3 years and 300 or so lessons as a student on Italki. So I've always been under the impression that tutors are happy here and feel fairly treated and listened to. However, it really seems that you are rocking the boat here and if your tutors become unhappy here, they're much more likely to try taking their students off the platform.

    Also, as a student, I think it's ridiculous that a tutor would be required to wait for the whole lesson time if I fail to turn up, or am very late. Of course, sometimes life happens, and one gets stuck somewhere (though in this day and age, the majority of people have some way to get in touch to warn of running late). I would personally feel pretty guilty if such a situation happened where I was stuck somewhere and unable to get in touch with my tutor, that she would be sat around twiddling her thumbs waiting for me for a whole hour. 15 minutes seems much more reasonable, and of course she should receive payment for the full lesson.

    In conclusion, we students don't just pick the platform which is best for us, we want to know that our tutors, who we know put tons of time and effort into helping us reach our language learning goals, are happy in their work, so please listen to them :-) 

     

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    EDEL MOLLOY

    I am so annoyed. One of the reasons I use this website is because of the instant tutoring. I joined because of this feature and it has been withdrawn I feel I would like a refund!

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    Sarah Whittam

    Please bring back Instant Tutoring as soon as possible!

    I'm sure many people like me often work erratic hours (or late) and Instant Tutoring is a great way for me to throw in some study time when I have the chance.

    I can see that many teachers and students on here agree and it makes Italki far more competitive to be able to offer both spontaneous and planned classes.

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    Federico Hong

    Removing Instant Tutoring is a terrible idea. One of the best features this site had. What reason could you possibly have to remove it?

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    Alexander

    Please, bring Instant Tutoring back. I used it a lot for the last months. It's the only option for people with busy or unpredictable schedule to maintain their language skills. Regards, Alex

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    David

    Bring back Instant Tutoring!!! It was such a convenient  way for those of us with busy schedules to get help when we needed it.

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    Tom Huitema

    Why are you disabling Instant Tutoring? What's the reason for removing something that creates flexibility and obviously provides a revenue stream? You claim to "regret it". Due to my unpredictable schedule I used this feature 100% of the time. I "regret" now having to reduce my use of the italki site.

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    Jenny Jones

    Hello, I am a student and new to iTalki.  Here has been my experience:

    1)  been trying to cancel a lesson 9 days in advance, and there does not seem to be a way to do it 

    2)  your site missed the fact that daylight savings would happen, so the schedule time shifted within the 24 hours of daylight savings--when I originally scheduled it, the lesson time was 8 p.m. and then on the day of the lesson, it suddenly was 7 p.m.   That kind of glitch is pretty lame for a site that depends on calendaring

    3)  instant tutoring.  that would have been perfect for me.  right now I am waiting days to have a lesson that I am ready and willing to pay for NOW.  I travel daily and it's very hard for me to schedule far in advance and/or reschedule/cancel, etc.  so sorry to see that feature is lost.

    4)  why not just return to the prior successful site?  I had been feeling bad for signing up over a year ago and not using it, so I came and started but have found it frustrating...

    5)  just trying to find where to write my comments here was difficult.  Please, make learning a language easier with a good website!

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    DDT (Edited )

    Well.......no more instant turoring means that I will never book a class  though iTalki......and that plus the fact that iTalki has been so unresponsive to the community about this means that iTalki appears to be a company in which some would be hesitant to have trust.

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    William Hardy

    Two quick items about Italki and Instant Tutoring.  1)  It is clear that Instant Tutoring is an important function to the user community, but not an important function for Italki,  and 2) the lack of response from Italki tells me customer service is not an important function, also.  They would appear to still be in the 1980's in their understanding of how to treat customers.  This is a surprise because we assume that all modern organizations have the ability to implement good technology and do good customer service.  It's a good thing I haven't had any other type of problem with them before!   I would be willing to bet that they don't even read the feedback, probably because it's difficult to manage customer service in a multi-lingual environment.  It's a shame.  Are there any competitors that have this feature?  

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    Gary M

    Getting rid of Instant Tutoring is a bad idea.   Italki had the advantage over Verbling with this one, and now you've removed it.

     

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    Sofia

    It's annoying to know how the comments of the classes appear. In the past, it was much easier to follow the student process

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    Chris

    Hi!

    I personally can understand the decision to get rid of instant tutoring since I didn't find it quite useful / used by many students.

    BUT: the new website (teach.italki.com) doesn't work properly yet - my schedule doesn't have the lessons I take, it only has the lessons I give. For people who teach AND study on italki, this is a mayor backdraw. Now I have to switch between two websites because the old one has the correct schedule but I can't change my availability any more. Please improve the schedule.

    ALSO: The italki messages from my students are still hidden under a HUGE PILE of unneccessary system messages. They're unneccessay because they show me what I literally did 3 seconds ago. They say "you accepted the lesson request" and mark it as a new message, even though I just did accepted that lesson request myself. I mean, my memory is bad but I don't tend to forget what I did 3 seconds ago... So, the actually important messages (the ones from my stundets) get hidden under a huge pile of those unnecessary ones. It leads to the fact that I only reply to messages sent to me on skype, or maybe I'll reply 7 days later to a message on italki, when I write my feedback.

    Which brings me to the next point: It would be cool if teachers could write the feedback while the lesson is still running. I do that in an MS Word-file anyways, because I won't remember later all the stuff we did during the lesson. So, the fact that I can't right away write the feedback in talki leads to me copy-pasting them all together  from my word-document to italki accumulatively on the weekend - which means I waste time and sometimes it's too late to give the feedback. That's a missed opportunity...

     

    Kind regards

    Chris

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    Sofia (Edited )

    In fact, Chris was used by many students and when there was the old site where we could see on the dashboard much people used it, many students have more than 300 lessons just in instant tutoring and many are asking for the refund because they can't book lessons. 

     

    " It would be cool if teachers could write the feedback while the lesson is still running." I don't find it cool at all. If it is a lesson of 90 min how in the middle of the lesson I will know everything I will teach? I will say to the student to wait a moment for I write the feedback? That should be ridiculous. A lot of people didn't even give feedback. 

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