How do I purchase credits?
You can purchase credits by navigating to your italki wallet and then pressing the “Buy Credits” button. The minimum purchase amount is $10 credits.
What Payment Methods are there?
Italki offers different payment methods for ease of use. Other than normal payment methods such as Credit Card or PayPal, we also offer other local payment methods depending on the country you are from. For example - If you are from China, we offer payment options such as Alipay or China UnionPay, while for Brazil we will support local payment providers such as Ebanx.
Does italki charge a processing fee?
No - italki does not charge a processing fee for any credit purchases. However, depending on the third party payment provider used, they might charge an additional processing fee. Please be aware that this fee is charged by the payment provider, not by italki.
Saved Payment Methods
This is a way to allow quick and easy purchases on italki. When you use your credit/debit card or PayPal account to buy italki Credits, italki will save your payment tokens in order to make additional purchases proceed more smoothly.
What is a payment token?
Payment tokens securely hide sensitive payment information. This token is used to access, retrieve, and maintain a customer’s payment information to ensure a higher level of security for both the customer and italki. Payment tokens do NOT include your personal information such as credit card numbers.
How can I delete a saved payment method?
Go to your settings in the top right drop down menu, then selected the Payment tab. You will be able to delete your saved payment methods there!