Why hasn’t my lesson request been accepted?

A teacher will have a maximum of 48h (or the lesson starts time, whichever is sooner) to respond to a student’s lesson request. Sometimes there can be delays due to different time zones.

Your lesson is booked successfully only after your lesson request is accepted by your teacher. 

If you don’t want to wait, simply enable the “Instant Booking” filter on the teacher search list to find teachers instantly accepting lesson requests automatically.

If your lesson request is declined, you will receive the credits returned in your student wallet. 

Successfully purchased italki credits cannot be refunded to cash. Read more about our Credits Policies.