What is the Teacher Excellence Rewards Program?

The Teacher Excellence Rewards Program is our initiative to reward high-performing teachers with additional incentives and recognize their efforts in providing a high-standard learning experience for students. We want to motivate teachers, enhance lesson quality, and foster professional growth. 

What is the Excellence Reward?
The Excellence Reward is a special incentive for teachers recognized based on their performance. A 2% Reward is given for eligible lessons completed and settled during the designated cycle. 

Teachers who are eligible for Excellence Reward will see a badge update on the teacher dashboard on the 25th of every month. Rewards are distributed on the 1st of the following month at UTC+0 00:00.

How are high-performing teachers determined?
Teachers are identified based on a set number of factors with different weights, which are calculated based on performance over the previous three months. 

• Example: A teacher performance updated on April 25th will reflect the behavior from January to March:
  (March performance * 50%) + (February performance * 30%) + (January performance * 20%)

What factors are considered?

Base Factors are the main part of the performance and not performing well in those areas will affect a teacher's eligibility for Rewards. Bonus Factors are only additive and help raise a teacher’s score not lower it. 

Factors: 

• Month-over-Month Retention
• 2nd Lesson Rebook
• Missed Lesson Requests 
• Absences
• 1st Lesson 5-star Review
• 1st Lesson Teacher Feedback
• Lesson Declines
• Cancellations

Each factor contributes to an overall score, with varying importance. For example, maintaining 0 absence earns 10 points, and receiving a 5-star review on a first lesson earns 2 points. Teachers who achieve a score of 95 or higher in a given month will be rewarded.

As this is our first year, we may adjust these factors or the benchmark in the future to ensure the system remains fair and effective. To prevent misuse, the specific weighting and calculation methods are not disclosed to teachers.

When will the first Excellence Reward be issued?
April 1st, 2025, based on teacher performance from December 2024 to February 2025.