How can we help?
For Students
For Teachers
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Latest Announcements
- Classic Website Shutdown (August 28, 2019)
- Introducing the New italki iOS App!
- Introducing the New italki Website!
- Message System 2.2.0
- Community is on beta.italki.com
- Important Information For All Users (April 2nd 2019)
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Account and Profile
- How do I change/reset my password?
- How do I change my time zone?
- How do I change my username?
- How do I change my Privacy Settings?
- How do I change my notification settings?
- How do I block or unblock a user?
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Payments
- What are italki Credits?
- Purchasing Credits
- Italki Payment Policies
- Promotions
- Which payment methods can I use in my country?
- I couldn’t buy italki Credits with my credit or debit card. What should I do?
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Scheduling Lessons
- Oxford Online Placement Test (OOPT)
- Lesson Types
- Packages
- The italki Package Termination and Refund Policy
- Teachers on italki
- Scheduling and Taking Lessons
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Taking Lessons
- What is my Skype Account ID/Name?
- "Allow" Button Does Not Appear In Chrome
- Do I need special equipment to use italki?
- italki Classroom
- Lesson Problem & Disputes
- italki Rescheduling Policy
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Community
- The italki Community Guidelines
- Notebook, Discussions and Answers
- How do I find a language partner on italki?
- How do I report inappropriate or abusive behavior?
- What should I do if I'm being harassed?
- What should I do if I see threats of suicide or self-harm?
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Latest Announcements
- From July 10th 2019 lessons can be scheduled 12 hours in advance
- Introducing The New italki Teacher Site
- Introducing the Teachers Who Helped Create the italki Habit Building Calendar
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Applying for italki teachers
- Which languages are open for applications?
- How do I become an italki teacher?
- Introduction Video Guidelines and Requirements
- Profile Photo Guidelines and Requirements
- How do I record and upload a video to italki?
- What are the language requirements for teaching on italki?
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Account and Profile
- What are the different written sections or introductions, and how can I edit them?
- How do I edit my time schedule?
- How do I change my "Availability Status"?
- How do I edit or add to my Work Experience, Education, or Certificates?
- How do I add more lessons in different languages?
- How are my Teaching Statistics updated?
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Teaching on italki
- italki Teacher Policies & Teacher Code of Conduct
- How do I add or edit my lessons?
- Lesson Policy
- Offering Trial Lessons
- How do I use italki Classroom?
- I got a new lesson request! What do I do now?
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Getting Paid
- What's the fee for withdrawing my earnings on italki?
- What are the fees for teaching on italki?
- How does a teacher receive payment for package lessons?
- How and when do I get paid as a teacher?
- I've submitted my withdrawal request. When will I receive my payment?
- I've submitted a withdrawal request. How can I edit or cancel it?
Frequently Asked Questions
Still need help?