How can we help?
For Students
For Teachers
For Community
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How italki Works
- Regional Service Termination Notice
- How to use instant lesson to have a lesson now?
- italki Language Test and OOPT
- italki 2022 Refresh
- For parents, your guide to kids learning on italki!
- Parents, your guide to digital safety on italki!
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Account Settings and Profile
- Time zone settings on italki
- How do I subscribe to italki Calendar to sync my lessons?
- How do I change/reset my password?
- Notification settings on italki
- Privacy settings on italki
- How do I block or unblock a user?
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Payments and Credits
- What is italki Referral Program?
- italki Credits Refund and Expiration Policies
- Which payment methods can I use to pay?
- italki Credits & Processing Fee
- What is italki Gift Card?
- How do I get a receipt or invoice?
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Lessons Policy
- What are trial lessons?
- italki Lessons Cancelation and Reschedule Policy
- How to report a lesson problem?
- How to cancel a lesson that will happen within 24 hours?
- Lesson Dispute
- What should I do if my teacher did not show up for the lesson?
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Package Lessons
- What is a package?
- How to schedule a lesson in a package?
- How to extend a package?
- Recurring Lessons
- How to terminate a package?
- Package Dispute
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Latest Announcements
- Scheduled Maintenance Monday, Sep 5 from 00:00am to 04:00am UTC
- Release Notes 2021
- Student Group Class Rules
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Become a Teacher
- How do I apply to become a teacher?
- Is my language open for application?
- How do I become a Professional Teacher? What are the requirements for certificates?
- How to add another teaching language?
- How to book a Q&A Call?
- How to pass ID verification?
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Getting Paid
- What is the italki Affiliate Program?
- How do I get paid and what's the withdrawal fee?
- Updates on Russian payments related issues
- Withdraw using Hyperwallet
- Hyperwallet Payee Verification
- How does italki charge a commission？
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Best Teaching Practices
- Why didn't my student book another lesson?
- How do I gain loyal students from the first lesson?
- Using the Trial Class settings to gain more students!
- The New Year’s Learning Resolution
- Are “niche” lesson course options helping or hurting you?
- Pros and cons of using authentic materials in class
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Teacher Success Stories
- Building Learning Communities, advice from English Teacher Henry
- Test Preparation Lesson Advice from Dutch Teacher Miss Lien
- Test Preparation Lesson Advice from Japanese Teacher Azumi
- General Lesson Advice from Spanish Teacher Antonio Alegret
- Interview Lesson Advice from Spanish Teacher Fabián Guillén
- Test Preparation Lesson Advice from Spanish Teacher Carmele
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Policies
- italki Teacher Code of Conduct
- Lesson Policy
- Lesson request policy
- Attendance policy
- What if a student asks me to pay outside of italki?
- I need to take a break from teaching. What do I do?
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Lesson and Student Management
- How to enable instant lesson as a teacher?
- What is a students Learning Plan?
- Offer lesson peak times
- How much should I charge for my lessons?
- What is Lesson Invitation and how do I use this feature?
- How do I find new students?
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Account and Profile
- How to add another teaching language?
- How do I promote my profile using social media?
- Can I change my profile from Community Tutor to Professional Teacher?
- What is Contact Teacher Form and how do I set it up?
- What is Auto-accept and how do I set it up?
- How can I edit my introduction?
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Communication Tools for Teaching
- Which communication tools can I use to teach?
- italki Classroom Guidance for teachers
- How to allow screen sharing on your Mac for italki Classroom lessons?
- How do I find my personal Zoom link, ID and Passcode?
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Teacher Announcements
- italki’s Language Challenge: what is it and how to earn more supporting it!
- New: 100% Satisfaction Guarantee
- Introducing: Vocabulary
- Teacher Podcast
- Introducing: Lesson Request Window
- Get inspired with Prompts
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italki Teacher Webinars
- 2023/02/23 A Chat with Yisen about italki
- 2022/09/8 Cómo utilizar eficazmente su lección de prueba
- 2022/08/31 Effective Trial Lessons
- 2022/08/29 关于语言社区平台你不得不了解的几件事
- 2022/09/14 トライアルレッスンを有効活用するには
- 2022/5/11 全职在线汉语教师的自我修养
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italki Teacher Newsletter
- January 2023 italki Teacher Newsletter
- Octobre 2022 Newsletter italki pour les enseignants
- October 2022 italki Teacher Newsletter
- Сентябрь 2022 Новостная рассылка для преподавателей italki
- September 2022 italki Teacher Newsletter
- August 2022 italki Teacher Newsletter
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Industry News
- Children are more willing to learn languages at GCSE and A-level if parents have positive attitudes
- A story of Richard Simcott: I speak more than 50 languages
- Critical Connections: Multilingual Digital Storytelling Festival 2022
- "Enriching 21st Century Language Education: The CEFR Companion Volume in Practice"
Frequently Asked Questions
- Regional Service Termination Notice
- How to use instant lesson to have a lesson now?
- italki Language Test and OOPT
- Time zone settings on italki
- What is italki Referral Program?
- How do I apply to become a teacher?
- Is my language open for application?
- How do I become a Professional Teacher? What are the requirements for certificates?
- What is the italki Affiliate Program?
- How do I get paid and what's the withdrawal fee?
- Why didn't my student book another lesson?
- How do I gain loyal students from the first lesson?
- italki Teacher Code of Conduct
- Lesson Policy
- How to enable instant lesson as a teacher?
- How to add another teaching language?
- How do I promote my profile using social media?
- Can I change my profile from Community Tutor to Professional Teacher?
- italki’s Language Challenge: what is it and how to earn more supporting it!
- 2023/02/23 A Chat with Yisen about italki
- 2022/09/8 Cómo utilizar eficazmente su lección de prueba
- 2022/08/31 Effective Trial Lessons
- 2022/08/29 关于语言社区平台你不得不了解的几件事
- Children are more willing to learn languages at GCSE and A-level if parents have positive attitudes
- What’s Ask a Teacher?
Still need help?