How can we help?
For Students
For Teachers
-
Latest Announcements
- Introducing teachers who have contributed to the italki Teacher Knowledge Base!
- Introducing the Lesson Invitation feature!
- Introducing the New File Sharing feature!
- Classic Website Shutdown (August 28, 2019)
- Introducing the New italki iOS App!
- Introducing the New italki Website!
-
Account and Profile
- How do I change/reset my password?
- How do I change my time zone?
- How do I change my username?
- How do I change my Privacy Settings?
- How do I change my notification settings?
- How do I block or unblock a user?
-
Payments
- What are italki Credits?
- Purchasing Credits
- Italki Payment Policies
- Promotions
- Which payment methods can I use in my country?
- I couldn’t buy italki Credits with my credit or debit card. What should I do?
-
Scheduling Lessons
- Oxford Online Placement Test (OOPT)
- Lesson Types
- Packages
- The italki Package Termination and Refund Policy
- Teachers on italki
- Scheduling and Taking Lessons
-
Taking Lessons
- What is my Skype Account ID/Name?
- "Allow" Button Does Not Appear In Chrome
- Do I need special equipment to use italki?
- italki Classroom
- Lesson Problem & Disputes
- italki Rescheduling Policy
-
Community
- The italki Community Guidelines
- Notebook, Discussions and Answers
- How do I find a language partner on italki?
- How do I report inappropriate or abusive behavior?
- What should I do if I'm being harassed?
- What should I do if I see threats of suicide or self-harm?
-
Product Announcements
- Teacher Calendar will be available on italki app on December 25, 2019!
- New Feature Release in November 2019: Teacher Calendar
- New Feature Released on September 18, 2019
- New Feature Release on August 21, 2019!
- From July 10th 2019 lessons can be scheduled 12 hours in advance
- Introducing The New italki Teacher Site
-
Best Teaching Practices
- How do I promote my profile using social media?
- Teacher Handbook for Multiple Teaching Languages
- How to manage student expectations
- Tips on how to increase students’ confidence and manage student nervousness
- How do I gain loyal students from the first lesson?
- Useful Teaching Tools and Resources
-
Applying for italki teachers
- What is the Application Process?
- How do I become an italki teacher?
- Introduction Video Guidelines and Requirements
- Profile Photo Guidelines and Requirements
- How do I record and upload a video to italki?
- What are the language requirements for teaching on italki?
-
Policies
- italki Teacher Policies & Teacher Code of Conduct
- Lesson Policy
- What happens if I don't respond to a lesson request?
- What happens if I did not attend a lesson?
- What if a student asks me to pay outside of italki or pay me directly?
- I need to take a break from teaching on italki. What do I do?
-
Case Studies
- Case Study: Staying on italki For More Than 1 Year With Less Than 50 lessons
- Case study: Have Trouble in Keeping Students
- Case study: Teaching a Non-Native Language
- Case study: Coming back to teaching after a long break
-
Getting Paid
- What's the fee for withdrawing my earnings on italki?
- What are the fees for teaching on italki?
- How does a teacher receive payment for package lessons?
- How and when do I get paid as a teacher?
- I've submitted my withdrawal request. When will I receive my payment?
- I've submitted a withdrawal request. How can I edit or cancel it?
-
Account and Profile
- What are lesson categories and tags and how do I set them up?
- What is Contact Teacher Form and how do I set it up?
- What is Instant Booking and how do I set it up?
- How do I add or edit my lessons?
- What are the different written sections or introductions, and how can I edit them?
- How do I edit my time schedule?
-
Lesson and Student Management
- What is Lesson Invitation and how do I use this feature? (video subtitles provided in English, Español, Français, Italiano, Pусский, 中文, 日本語)
- Offering Trial Lessons
- How do I use italki Classroom?
- I got a new lesson request! What do I do now?
- Can I change the date or time of a lesson request?
- How to find new students?
-
Mobile
See All Articles -
Teacher Announcements
- Coronavirus Resource Page
- Thank you to the teachers who contributed to the Teacher Knowledge Base
- Introducing the Teachers Who Helped Create the italki Habit Building Calendar
-
italki Teacher Newsletter
- April 2020 italki Teacher Newsletter
- March 2020 italki Teacher Newsletter
- February 2020 italki Teacher Newsletter
- January 2020 italki Teacher Newsletter
- December 2019 italki Teacher Newsletter
- November 2019 italki Teacher Newsletter
-
Webinars and Video Sessions
See All Articles
Frequently Asked Questions
- Oxford Online Placement Test (OOPT)
- What is my Skype Account ID/Name?
- How do I promote my profile using social media?
- What is the Application Process?
- How do I become an italki teacher?
- Introduction Video Guidelines and Requirements
- italki Teacher Policies & Teacher Code of Conduct
- What's the fee for withdrawing my earnings on italki?
Still need help?