How can we help?
For Students
For Teachers
For Community
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Account Settings and Profile
- How do I change my italki login account?
- Time zone settings on italki
- Notification settings on italki
- How do I add my phone number?
- How do I change/reset my password?
- Privacy settings on italki
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Payments and Credits
- What are italki Credits?
- Which payment methods can I use to purchase italki Credits?
- Where can I buy an italki Gift Card?
- How do I get a receipt or invoice for purchased italki Credits?
- italki Credits Policies
- Why haven’t I received my $10 referral bonus?
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Lessons and Packages
- What are Trial Lessons?
- What is a Package?
- How can I change the lesson time or cancel a lesson?
- There was a problem with my lesson. How can I report a lesson problem?
- Why hasn’t my lesson request been accepted?
- Can I take a lesson now or do I need to book in advance?
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Taking Lessons
- Oxford Online Placement Test (OOPT)
- Can children take lessons on italki and how?
- What is italki Classroom and how do I use it?
- What should I do after a lesson is completed?
- What device/software do I need to take classes?
- What is my Skype Account ID/Name?
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Latest Announcements
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italki Business
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Best Teaching Practices
- Why didn't my student book another lesson?
- How do I promote my profile using social media?
- Games for 1-1 online language lessons
- Best Practices of Teaching Kids
- Teacher Handbook for Multiple Teaching Languages
- How to manage student expectations
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Teacher Success Stories
- Test Preparation Lesson Advice from Dutch Teacher Miss Lien
- Test Preparation Lesson Advice from Japanese Teacher Azumi
- General Lesson Advice from Spanish Teacher Antonio Alegret
- Interview Lesson Advice from Spanish Teacher Fabián Guillén
- Test Preparation Lesson Advice from Spanish Teacher Carmele
- General Lesson Advice from Catalan Teacher Marta Rodríguez
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Policies
- italki Teacher Code of Conduct
- Lesson Policy
- What happens if I don't respond to a lesson request?
- What happens if I did not attend a lesson?
- What if a student asks me to pay outside of italki or pay me directly?
- I need to take a break from teaching on italki. What do I do?
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Case Studies
- Case Study: Staying on italki For More Than 1 Year With Less Than 50 lessons
- Case study: Have Trouble in Keeping Students
- Case study: Teaching a Non-Native Language
- Case study: Coming back to teaching after a long break
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Applying for italki teachers
- What is the Application Process?
- How do I become an italki teacher?
- Introduction Video Guidelines and Requirements
- How to pass ID verification?
- Difference between Professional Teacher and Community Tutor
- What are the technology requirements for italki teachers?
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Getting Paid
- What's the fee for withdrawing my earnings on italki?
- Get Paid With Hyperwallet
- Hyperwallet Payee Verification
- What are the fees for teaching on italki?
- How does a teacher receive payment for package lessons?
- How and when do I get paid as a teacher?
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Product Announcements
- Identity Verification Guidelines for Application
- Teacher Calendar will be available on italki app on December 25, 2019!
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Account and Profile
- What are lesson categories and tags and how do I set them up?
- What is Contact Teacher Form and how do I set it up?
- What is Instant Booking and how do I set it up?
- How do I add or edit my lessons?
- What are the different written sections or introductions, and how can I edit them?
- How do I edit my time schedule?
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Lesson and Student Management
- How much should I charge for my lessons?
- How do I remind my students to book a lesson?
- What is Lesson Invitation and how do I use this feature? (video subtitles provided in English, Español, Français, Italiano, Pусский, 中文, 日本語)
- italki Classroom Guidance for teachers
- How do I resolve a problem with my lesson?
- Which communication tools can I use to teach?
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Mobile
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Teacher Announcements
- Window into My World
- Time to shine! Here’s how to become Featured Teacher
- Coronavirus Resource Page
- Thank you to the teachers who contributed to the Teacher Knowledge Base
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italki Teacher Newsletter
- October 2020 italki Teacher Newsletter
- September 2020 italki Teacher Newsletter
- August 2020 italki Teacher Newsletter
- July 2020 italki Teacher Newsletter
- June 2020 italki Teacher Newsletter
- May 2020 italki Teacher Newsletter
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Webinars and Video Sessions
- 2020/11/24 Creative Teaching Methods
- 2020/09/28 Common Problems Teachers Face
- 2020/09/24 Los conflictos más comunes que un profesor enfrenta
- 2020/08/04 Enseñanza para la Práctica de conversación
- 2020/07/30 Best Practices in Teaching Conversation Practice Lessons
- 2020/05/28 How to Retain Your Students
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Community Guideline
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Community
- Welcome to the new Community!
- Notebook, Discussions and Answers
- How do I report inappropriate or abusive behavior?
- What should I do if I'm being harassed?
- What should I do if I see threats of suicide or self-harm?
- Where do I use my Language Hacking code?
Frequently Asked Questions
- Oxford Online Placement Test (OOPT)
- Why didn't my student book another lesson?
- How do I promote my profile using social media?
- italki Teacher Code of Conduct
- What is the Application Process?
- How do I become an italki teacher?
- Introduction Video Guidelines and Requirements
- What's the fee for withdrawing my earnings on italki?
- How much should I charge for my lessons?
- How do I remind my students to book a lesson?
Still need help?