How can we help?
For Students
For Teachers
For Community
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How italki Works
- italki Language Test and OOPT
- How to search for a teacher that fits me most?
- How to schedule a lesson on italki
- Can I take a lesson now or do I need to book in advance?
- Why hasn’t my lesson request been accepted?
- I want to have a lesson now, what should I do?
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Account Settings and Profile
- Time zone settings on italki
- How do I subscribe to italki Calendar to sync my lessons?
- How do I change/reset my password?
- Notification settings on italki
- Privacy settings on italki
- How do I block or unblock a user?
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Payments and Credits
- What is italki Referral Program?
- italki Credits Refund and Expiration Policies
- Which payment methods can I use to pay?
- italki Credits & Processing Fee
- What is italki Gift Card?
- How do I get a receipt or invoice?
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Lessons Policy
- What are Trial Lessons?
- italki Lessons Cancelation and Reschedule Policy
- How to report a lesson problem?
- How to cancel a lesson that will happen within 24 hours?
- Lesson Dispute
- What should I do if my teacher did not show up for the lesson?
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Package Lessons
- What is a Package?
- How to schedule a lesson in a package?
- How to extend a package?
- How to terminate a package?
- Package Dispute
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Latest Announcements
See All Articles
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Become a Teacher
- How do I apply to become a teacher?
- Is my language open for application?
- How do I become a Professional Teacher? What are the requirements for certificates?
- How to add another teaching language?
- How to book a pre-approval call?
- How to pass ID verification?
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Getting Paid
- How do I get paid and what's the withdrawal fee?
- Withdraw using Hyperwallet
- Hyperwallet Payee Verification
- How does italki charge a commission？
- I've submitted my withdrawal request. When will I receive my payment?
- Can I edit or cancel a withdrawal?
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Best Teaching Practices
- Why didn't my student book another lesson?
- How do I gain loyal students from the first lesson?
- 4 useful tools to help you manage your business and increase your lesson request rate
- The Power of Music in Language Learning
- Top trends in online language teaching
- Games for 1-1 online language lessons
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Teacher Success Stories
- Test Preparation Lesson Advice from Dutch Teacher Miss Lien
- Test Preparation Lesson Advice from Japanese Teacher Azumi
- General Lesson Advice from Spanish Teacher Antonio Alegret
- Interview Lesson Advice from Spanish Teacher Fabián Guillén
- Test Preparation Lesson Advice from Spanish Teacher Carmele
- General Lesson Advice from Catalan Teacher Marta Rodríguez
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Policies
- italki Teacher Code of Conduct
- Lesson Policy
- Lesson request policy
- Attendance policy
- What if a student asks me to pay outside of italki?
- I need to take a break from teaching. What do I do?
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Lesson and Student Management
- How much should I charge for my lessons?
- What is Lesson Invitation and how do I use this feature?
- How do I find new students?
- How do I report a lesson problem?
- Offering Trial Lessons
- I got a new lesson request! What do I do now?
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Account and Profile
- How to add another teaching language?
- How do I promote my profile using social media?
- Can I change my profile from Community Tutor to Professional Teacher?
- What is Contact Teacher Form and how do I set it up?
- What is Auto-accept and how do I set it up?
- How can I edit my introduction?
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Communication Tools for Teaching
- Which communication tools can I use to teach?
- italki Classroom Guidance for teachers
- How to allow screen sharing on your Mac for italki Classroom lessons?
- How do I find my personal Zoom link, ID and Passcode?
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Teacher Announcements
- What’s the Language Challenge and how can it help me?
- Introducing: Lesson Request Window
- What is Opportunities?
- Get inspired with Prompts
- What’s italki Language Assessment?
- Identity Verification Guidelines for Teachers
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italki Teacher Newsletter
- July 2021 italki Teacher Newsletter
- June 2021 italki Teacher Newsletter
- March 2021 italki Teacher Newsletter
- February 2021 italki Teacher Newsletter
- January 2021 italki Teacher Newsletter
- December 2020 italki Teacher Newsletter
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Teacher Webinars
- 2021/08/05 Best Practices of Promoting Your Profile on Social Media
- 2021/06/03 How do I connect with any student?
- 2021/03/24 How to effectively assess your students?
- 2021/1/25 Tips of Successful Trial Lessons
- 2020/11/24 Creative Teaching Methods
- 2020/09/28 Common Problems Teachers Face
Frequently Asked Questions
- italki Language Test and OOPT
- Time zone settings on italki
- How do I apply to become a teacher?
- Is my language open for application?
- How do I become a Professional Teacher? What are the requirements for certificates?
- How do I get paid and what's the withdrawal fee?
- Why didn't my student book another lesson?
- How do I gain loyal students from the first lesson?
- italki Teacher Code of Conduct
- Lesson Policy
- How much should I charge for my lessons?
- How to add another teaching language?
- How do I promote my profile using social media?
- Can I change my profile from Community Tutor to Professional Teacher?
- What’s the Language Challenge and how can it help me?
- What’s Ask a Teacher?
Still need help?