italki Credits Refund and Expiration Policies

italki Credits Refund Policy

Authorized payments are final. No cash refunds will be given for purchased italki Credits.

• If your lesson request is canceled by you, declined by a teacher, or expires (not confirmed by the Teacher in time), you will receive a 100% refund to your italki  Student Wallet.
• If your lesson is canceled 24 hours prior to the lesson time, the lesson credits will be transferred to your italki  Student Wallet.
• If your lesson is canceled by reporting a lesson problem after lesson time, and the agreement has been reached, the lesson credits will be transferred to your italki  Student Wallet.

Check our help page here: How to report a lesson problem?

italki Credits Expiration Policy 

Your italki Credits will not expire as long as you are an active member of italki.

If your italki account has been inactive and has no login record for more than twelve (12) months, the italki Credits will expire.