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  1. italki Help and Support
  2. For Students

For Students

How italki Works

  • Regional Service Termination Notice
  • How to use instant lesson to have a lesson now?
  • italki Language Test and OOPT
  • italki 2022 Refresh
  • For parents, your guide to kids learning on italki!
  • Parents, your guide to digital safety on italki!
See all 18 articles

Account Settings and Profile

  • Time zone settings on italki
  • How do I subscribe to italki Calendar to sync my lessons?
  • How do I change/reset my password?
  • Notification settings on italki
  • Privacy settings on italki
  • How do I block or unblock a user?
See all 11 articles

Payments and Credits

  • What is italki Referral Program?
  • italki Credits Refund and Expiration Policies
  • Which payment methods can I use to pay?
  • italki Credits & Processing Fee
  • What is italki Gift Card?
  • How do I get a receipt or invoice?
See all 7 articles

Lessons Policy

  • What are trial lessons?
  • italki Lessons Cancelation and Reschedule Policy
  • How to report a lesson problem?
  • How to cancel a lesson that will happen within 24 hours?
  • Lesson Dispute
  • What should I do if my teacher did not show up for the lesson?
See all 8 articles

Package Lessons

  • What is a package?
  • How to schedule a lesson in a package?
  • How to extend a package?
  • Recurring Lessons
  • How to terminate a package?
  • Package Dispute

Latest Announcements

  • Scheduled Maintenance Monday, Sep 5 from 00:00am to 04:00am UTC
  • Release Notes 2021
  • Student Group Class Rules
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