For Students
How italki Works
- Regional Service Termination Notice
- How to use instant lesson to have a lesson now?
- italki Language Test and OOPT
- For parents, your guide to kids learning on italki!
- Parents, your guide to digital safety on italki!
- italki Classroom Safari Issue Troubleshooting
Account Settings and Profile
- Time zone settings on italki
- How do I subscribe to italki Calendar to sync my lessons?
- How do I change/reset my password?
- Notification settings on italki
- Privacy settings on italki
- How do I block or unblock a user?
Payments and Credits
- What is italki Referral Program?
- italki Credits Refund and Expiration Policies
- Which payment methods can I use to pay?
- italki Credits & Processing Fee
- What is italki Gift Card?
- How do I get a receipt or invoice?
Lessons Policy
- What are trial lessons?
- italki Lessons Cancelation and Reschedule Policy
- How to report a lesson problem?
- How to cancel a lesson that will happen within 24 hours?
- Lesson Dispute
- What should I do if my teacher did not show up for the lesson?