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  1. italki Help and Support
  2. For Students

For Students

Account Settings and Profile

  • How do I change my italki login account?
  • Time zone settings on italki
  • Notification settings on italki
  • How do I add my phone number?
  • How do I change/reset my password?
  • Privacy settings on italki
See all 8 articles

Payments and Credits

  • What are italki Credits?
  • Which payment methods can I use to purchase italki Credits?
  • italki Credits Refund and Expiration Policies
  • Where can I buy an italki Gift Card?
  • How do I get a receipt or invoice for purchased italki Credits?
  • Why haven’t I received my $10 referral bonus?
See all 7 articles

Lessons and Packages

  • What are Trial Lessons?
  • What is a Lesson Package?
  • How can I change the lesson time or cancel a lesson?
  • There was a problem with my lesson. What should I do?
  • Can I take a lesson now or do I need to book in advance?
  • Why hasn’t my lesson request been accepted?
See all 8 articles

Taking Lessons

  • Frequently Asked Questions about italki Language Test and OOPT
  • How can I find the right teacher on italki and schedule a lesson?
  • What is italki Classroom and how do I use it?
  • What device/software do I need to take classes?
  • What should I do after a lesson is completed?
  • Can children take lessons on italki and how?
See all 10 articles

Latest Announcements

  • Release Notes 2021
  • Scheduled Maintenance 2021, Jan 1st from 04:00am to 05:00am (UTC)
  • Introducing the Lesson Invitation feature!
  • GDPR and Terms of Service Updates

italki Business

  • How to use italki Business Account?
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