For Students
Account Settings and Profile
- How do I change my italki login account?
- Time zone settings on italki
- Notification settings on italki
- How do I add my phone number?
- How do I change/reset my password?
- Privacy settings on italki
Payments and Credits
- What are italki Credits?
- Which payment methods can I use to purchase italki Credits?
- Where can I buy an italki Gift Card?
- How do I get a receipt or invoice for purchased italki Credits?
- italki Credits Policies
- Why haven’t I received my $10 referral bonus?
Lessons and Packages
- What are Trial Lessons?
- What is a Lesson Package?
- How can I change the lesson time or cancel a lesson?
- There was a problem with my lesson. What should I do?
- Why hasn’t my lesson request been accepted?
- Can I take a lesson now or do I need to book in advance?
Taking Lessons
- Oxford Online Placement Test (OOPT)
- Can children take lessons on italki and how?
- What is italki Classroom and how do I use it?
- What should I do after a lesson is completed?
- What device/software do I need to take classes?
- What is my Skype Account ID/Name?