italki Credits Refund and Expiration Policies

Credits Refund Policy

• If your lesson request is canceled by you, declined by a teacher, or expires (not confirmed by the Teacher in time), you will receive a 100% refund to your italki Student Wallet.
• If you can't take a lesson, please discuss with your teacher and ask if a refund can be provided. Once a lesson is confirmed completed, the credits will be transferred to your teacher and italki will not be able to process your refund request. 
• If your lesson is canceled by your teacher, you can report a problem and receive refunded italki Credits in your Student Wallet. 

Check our help page here: There was a problem with my lesson. What should I do?

Authorized payments are final. No cash refunds will be given for purchased italki Credits.

Credits Expiration Policy 

Your italki Credits will not expire as long as you are an active member of italki.

If your italki account has been inactive for more than twelve (12) months, the italki Credits will expire.