italki
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100% Satisfaction Guarantee
One of the biggest roadblocks for new students is a concern that online learning might not be for them. We are confident in your abilities and believe lessons on italki are one of the best ways to ...
italki Classroom Safari Issue Troubleshooting
As Safari version 15.x will prevent some users from linking to our server in Classroom, you can refer to the following solution to continue using Classroom. 1. Disable “NSURLSession WebSocket” inst...
Why hasn’t my lesson request been accepted?
A teacher will have a maximum of 48h (or the lesson start time, whichever is sooner) to respond to a lesson request.Your lesson is booked successfully only after your lesson request is accepted by ...
How do I record and upload a video to italki?
How to record your video Basic equipment Be sure that the video is steady and the sound is clear. Video: Smartphone/tablet Audio: Separate microphone Extra tip: Shooting Video with an iPhone Pro...
Lesson Dispute
If the incomplete lesson request and solution are declined twice, the lesson will be in dispute. Our support team will settle the italki credits based on the materials submitted in the system wit...
How do I change my italki login email?
1. To change the email you use to login to italki, click "Change email" 2. Enter your italki password to verify your identity. 3. Enter a new email address you’d like to use. Click "save" 4. Go ...
Confirm a Lesson and Leave Lesson Review
Congrats on finishing your lesson (maybe your first one) on italki! You are now officially on an amazing language-learning journey. Here are a few things you might consider doing when your lesson i...
What is a package?
Lesson Packages on italki are a pack of lessons created and provided by teachers, usually at a discounted price. Valid for six (6) months. You can find the expiry date on the Package page. All less...
How do I add my phone number?
If you would like to add your phone number to italki, you can: Go to your account Settings page Click “Add Phone” Enter your italki password to verify your identity Enter your phone number and c...
Withdraw using Payoneer
How to connect a Payoneer Account Bank transfer via Payoneer Questions about your Payoneer account What are Payoneer's fees? How do I submit a withdrawal request using Payoneer? italki can use...