If the lesson problem and solution are declined, the lesson is in dispute.
Both student and teacher should send the evidence including communication records and screenshots to italki within 3 days from the date of the dispute. Our support team will settle the italki credits based on the materials provided in 3 days from the date of the dispute. All italki decisions are final.
We suggest that you discuss lesson issues with your teacher before reporting a lesson problem to avoid disputes.
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