Package Dispute

When a package is requested to be terminated but declined by the other party, the package is disputed. Make sure you have talked with the other party about your termination decision to avoid any package dispute.

The one who initiates the termination will receive an email from italki asking for a reason and explanation. It is optional for the other party to also contact support explaining the reason for declining the termination request. Our support team will settle the italki credits based on the materials provided in 3 days from the date of the dispute. All italki decisions are final. 

• If the student did not want to continue: the package will be terminated in a single lesson price (unit price) for the completed lessons. 
• If the teacher did not want to continue/could not fulfill the lesson: the package will be terminated in package lessons price (average price) for the completed lessons. 
• The student will receive the incompleted lesson credits in their Student Wallet after termination. 

If no reply is received from either party for the dispute within three (3) days, the termination request will be canceled. The package will be resumed to be valid.