How to cancel a lesson?

On italki, a lesson can only be canceled or rescheduled 24 hours before the lesson start time. If your lesson takes place after 24 hours, you can go to the lesson page and request to "change date/time" of the lesson or "cancel the lesson".

• The lesson will be canceled directly after submitting the cancellation request.
• The lesson credits will be transferred back to the Student Wallet. For the package lesson, a lesson will be added back to the package.
• If you request "change date/time", the lesson will only be rescheduled when the other party agrees to the request. Otherwise, the lesson will proceed at the originally scheduled time.

If a lesson is set to start within 24 hours, it can NOT be changed to a new time or canceled. If you can't attend the lesson, please make sure you contact your teacher to inform them and arrange your next lesson. However, please be aware that your teacher is entitled to receive full payment for the missed lesson. 

After any lesson, a "Lesson incomplete" button will be available for both teacher and student to propose a lesson refund within 72 hrs. Check How to submit a lesson incomplete request?

Read more:

Can I take a lesson now or do I need to book in advance?

Why hasn’t my lesson request been accepted?